Call 877-259-0111 (toll-free) or 310-390-7428

Our Shipping, Returns & Exchange Policy


We Ship SAME-DAY As Purchase

SHIPPING & DELIVERY:

We understand how important it is for you to receive your purchase as quickly as possible.  That is why all items shown on our website are IN STOCK and ready for immediate shipment. 

Processing Time:  Every purchase is shipped SAME DAY as purchase, during business hours, if ordered by 3:00 pm pacific time.  This includes Limoges boxes that are personalized - so there is no delay in shipping your item.

Shipping Method:  Our goal is to offer you the best shipping options that are most convenient to you, no matter where you live.  You can select from the following shipping methods:

     -   USPS Priority Mail (2-3 day delivery within US)
     -   FedEx with various shipping options, including home delivery (3 day), Two-Day or Overnight shipping


Every package we send is fully insured against loss or damage

Shipments outside the United States are sent via your choice of USPS Priority International Mail or FedEx. Insurance is included.

 

Shipping and Returns

 

RETURNS & EXCHANGES:

We make every effort to please you and make your shopping experience easy by offering the top-of-the-line French Limoges boxes that are 100% guaranteed to be authentic and as described.  But if the item you have purchased does not suit you, we offer to exchange the item or refund any unsatisfactory item by pre-authorization. Please call 877-259-0111 or Email us to initiate your exchange/return.

All stock items, excluding special orders and personalized Limoges boxes, can be returned within 7 days of receipt. Upon receiving pre-authorization approval, merchandise must be returned within 7 days, with original invoice and presentation box and material, in the original, undamaged condition. We will replace the item, if replacement is available. Otherwise, we will refund the full amount of purchase price (excluding shipping charges).  Any item returned after 7 days of purchase (for up to 30 days) will be given a credit only.  No returns or exchanges will be accepted after 30 days of purchase.