Most Common Questions | LimogesCollector.com

Frequently Asked Questions (FAQs)

About LimogesCollector.com:

At LimogesCollector.com, we specialize in French peint main porcelain Limoges boxes.  We are direct importers and retailers of fine French Limoges boxes from Limoges, France.  Our company has relationship with all the factories and workshops in Limoges, France.  We are the exclusive authorized dealer of the luxury brand of Beauchamp Limoges as well as being the authorized dealer of other fine Limoges brands such as Rochard, Artoria and others.  We also offer numerous out-of-production, retired and rare Limoges boxes.

Q – Are your Limoges boxes authentic?

Absolutely!  We provide 100% guarantee of authenticity for every Limoges box we offer for sale.  We import the majority of Limoges boxes come directly from the factory/workshops from Limoges, France.  We also offer hard-to-find and rare Limoges boxes that are carefully scrutinized to be authentic and of top quality.

Q – Do your Limoges boxes come in a Gift Box with a Certificate of Authenticity?

Yes.  Every Limoges box purchased from LimogesCollector.com comes professionally packaged in a hard two-piece presentation box with a Certificate of Authenticity inside.

Q – Are all Limoges boxes on your website “In Stock”?

Yes, we offer a very large inventory of fine French Limoges boxes.  All Limoges boxes shown on our website are IN STOCK and ready for immediate shipment.

Q – Is the Limoges box I receive the same as pictured on your website?

Since we carry multiples of various styles of Limoges boxes, we photograph one of each style of Limoges box.  We make sure to provide several large images of each Limoges style from various angles so that you get a very clear idea of what the Limoges box looks like.  However, as Limoges boxes are crafted and hand-painted individually, there are always slight variations in brush strokes, metalwork, etc. on each Limoges box.

Q – Do you offer “Personalization”?

Yes.  Our website offers an artist-inscribed personalization service.  Adding personalization makes your Limoges purchase much more meaningful as a memento for you or as a special and memorable gift for any occasion.  See our Personalization page for examples.

Q – Do you offer Gift Wrap?

Yes.  You can add gift wrap to your Limoges purchases.  Our gift wrap service provides you with multiple wrapping paper styles for a beautifully presentable gift for any occasion.  The gift wrap option is available on every product page as well as during checkout.   

Q - Is my payment secure?

Yes.  At LimogesCollector.com, we use one of the top award-winning credit card processing services to ensure that every purchase made on our website is 100% safe and secure.  You can be confident that your credit card payment via our website is completely secure.  We use Secure Sockets Layer (SSL) as well as encrypting security measures to ensure protection against misuse or fraud for any transaction.

Q – Is my personal information confidential?

Any personal information you provide to us is treated with utmost confidentiality and will never be shared with any other entity.

Q – How fast do you ship after I place an order?

We ship SAME-DAY!  If you place your order before 2:00 pm (PST) Monday thru Saturday, your order will be shipped the same day.

Q – What shipping methods do you offer?

We offer USPS Priority Mail (2-3 days) as well as FedEx Home Delivery (3-5 days), FedEx 2-Day and FedEx Overnight.

Once we ship your package via your shipping method choice, we have no control over its delivery.  If there is any delay with delivery of your package, you can contact USPS or FedEx (whichever you selected) and provide them with your tracking number for more detail on delivery.

Q – Do you ship internationally?

Yes, we do.  You can see your shipping options once you enter your address information during checkout.

Q - Can I return or exchange my purchase if I don't like it?

Yes.  You can return or exchange a Limoges box that has not been personalized (or damaged) within 7 days of receipt with pre-authorization.  For our complete return or exchange information, see our Return and Exchange policy.

Q – What if my Limoges box arrives damaged?

Every package we send is fully insured against damage or loss.  In the event that you receive an item that has been damaged during shipping, please contact us immediately so we can begin the insurance process.  For our complete information and instructions, see our Return and Exchange policy.

Q – I have a Limoges box. Can you give me an estimate of its value?

Our website offers a paid Appraisal/Valuation service.  You can receive a most current value of your Limoges box by ordering an appraisal HERE.